When Language Matters: Tips For Avoiding Unhappy Customers In sales and customer service, a big part of avoiding unhappy customers is using the right language. According to Board of Experts member, and Metal Mafia owner, Vanessa Nornberg, finding the right language is...
How To Amplify Your Sales: Focus On Value In a recent column Vanessa Nornberg – owner of Metal Mafia and a member of our Board of Experts – tackled a common sales training problem that many businesses have, especially with new, unseasoned salespeople. It...
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